01
Order cancellation
Contact ANQIRA as soon as possible if you need to cancel. An order can be cancelled before dispatch. Once dispatched, use the return process after delivery if the item is eligible.
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Cancellation, Returns & Refunds
How cancellations, return requests, inspections, and refunds to the original payment method are handled at ANQIRA.
Last updated September 8, 2026
02
7-day return window
Eligible items may be submitted for return from Order History within 7 calendar days of recorded delivery. The item must be unused, unworn, undamaged, and returned with its original packaging, tags, accessories, and invoice.
03
Items that cannot be returned
For hygiene reasons, pierced earrings cannot be returned for change of mind. They remain eligible when damaged, defective, or incorrectly supplied. Customised, altered, engraved, final-sale, or gift-card purchases are not returnable unless damaged, defective, or incorrectly supplied.
04
How to request a return
Sign in, open Order History, select Request a return on an eligible delivered order, choose a reason, and describe the issue. ANQIRA will review the request and provide return instructions. Approval of a request does not itself issue a refund; the item must first be received and inspected.
05
Return shipping
ANQIRA will bear reasonable return-shipping costs for verified damaged, defective, or incorrect items. For an approved change-of-mind return, return-shipping costs may be borne by the customer. Do not send an item before receiving return instructions.
06
Refunds to the original source
After the returned item is received and passes inspection, ANQIRA initiates the eligible refund through Razorpay to the original payment method. Normal refunds generally take 5–10 business days to appear, depending on the bank or payment provider. Shipping or handling amounts may be excluded from change-of-mind refunds where permitted and communicated before approval.
07
Failed or delayed refunds
Order History displays the refund status and any available bank reference. If a processed refund is not visible after the stated period, contact ANQIRA with the order number and refund reference so the payment provider or bank can trace it.
Questions about this policy?
Speak with the ANQIRA team.